Terms of sale

Last updated: 7 October 2026

01Who sells

INDUNOVA IMS S.L. (DryIcePack) · Tax ID (NIF) B66800103 · Ronda Alfonso X El Sabio, 10, 2º 1ª, 08301 Mataró (Barcelona) · info@dryicepack.es · +34 936 73 76 41.

These terms apply to purchases on www.dryicepack.es, by both consumers and businesses. By confirming an order, you accept the terms in force at that time.

02The product

Dry ice (solid carbon dioxide, UN 1845) as 3 mm pellets and 16 mm nuggets, in an EPS box with 40 mm walls. It is at −78.5 °C and sublimates naturally from the moment it is prepared: it loses some weight in transit, and this is not considered a defect.

It must be handled with gloves, in ventilated spaces and never in airtight containers. The handling rules are on the safety page and in the safety data sheet.

03Where we sell

Through the online shop, to mainland Spain only. We do not deliver to the Balearic Islands, the Canary Islands, Ceuta, Melilla or outside Spain.

04Prices

Prices are in euros. Before payment, the final price including VAT and the delivery cost are shown; delivery is calculated by weight (ice plus 1 kg per box). Saturday delivery, where the area allows it, has a surcharge of €11.74 including VAT. If the order is collected from the Mataró warehouse, there is no delivery cost and each pack has a round collection price, VAT included: the shop price including VAT, rounded down to the nearest multiple of €5 (3 kg, €35; 10 kg, €60; 15 kg, €80; 20 kg, €115). The price is the same whether the order is placed online or at the warehouse. Saturday collection has a surcharge of €10 including VAT. Except 31 October: no surcharge.

05How to buy

You can buy without creating an account. You choose the format, the kilos, the delivery method and the day, and you receive a confirmation email. The maximum per online order is 250 kg (150 kg if the destination is outside the province of Barcelona); for larger quantities, ask for a quote.

Business accounts are opened on request, with a supply contract that sets the discount on list prices according to volume and frequency, and payment by monthly invoice.

06Payment

With delivery: card, Apple Pay or Google Pay, through a secure payment gateway.
With collection in Mataró: cash only, at the time of collection and with the exact amount (no change is available).
Business accounts: monthly invoice, payable within 30 days by SEPA direct debit or bank transfer.

07Invoice

Every sale has an invoice. Private customers receive a simplified invoice. Companies and self-employed customers receive a full invoice if they give their company name and tax ID (NIF/CIF) when buying; for orders over €400 (VAT included) these details are mandatory. If you bought without them, you can request the full invoice through the link we send by email. Business accounts receive a single invoice a month covering all their orders.

08Delivery times

Orders placed before 12:00 (Spanish mainland time) on a working day, Monday to Friday, leave that day.
Delivery is the next morning, Tuesday to Friday. There are no deliveries on Sunday or Monday.
Saturday delivery depends on the postcode and has a surcharge.
No orders leave on public holidays. At checkout, only available days can be chosen.

Delivery times depend on the courier company. If the recipient is not in or the address is wrong, the courier’s redelivery attempts apply; given the nature of the product, please let us know as soon as possible.

09Collection in Mataró

At Camí Ca La Madrona 19 D, 08304 Mataró, Monday to Saturday, including public holidays (never on Sunday), on the day chosen when ordering and at the time we confirm with the customer. Saturday has a surcharge of €10 (VAT included), except on Saturday 31 October 2026, which has none. Payment is in cash, with the exact amount. If the order is not collected on the agreed day, the ice sublimates and cannot be refunded.

10Right of withdrawal

The right of withdrawal does not apply to dry ice: it is a product liable to deteriorate or expire rapidly (article 103.d of the Spanish consolidated General Law for the Protection of Consumers and Users).

11Problems with an order

If your order arrives with a problem (damaged box, a quantity clearly below what could be expected or the wrong format), write to info@dryicepack.es or call +34 936 73 76 41 on the day of delivery, with photos if possible. If the problem is our responsibility, we will replace the order or refund the amount.

12Liability

The customer is responsible for using dry ice according to the safety rules. INDUNOVA IMS S.L. is not liable for damage caused by improper use.

13Customer service and complaints

info@dryicepack.es · +34 936 73 76 41, Monday to Friday, 9:00 to 18:00. INDUNOVA IMS S.L. has official complaint forms. The contractual documentation is available in Spanish and Catalan.

14Applicable law

These terms are governed by Spanish law. If the customer is a consumer, the courts of their place of residence have jurisdiction.